| Quick Links |
|---|
| Education |
| Work Experience |
| Volunteer Experience |
| Programming/Scripting and Technical Experience |
| Other Skills |
Boston Latin School, Class of 2017 — 2011 - 2017
Univeristy of Massachusetts, Boston — 2017 - 2022
Service Desk Specialist | Boston University | 3/22 - Present
- Assist users with resolving issues with desktop computers, laptops, and mobile electronic devices in order to allow the users to effectively continue working.
- Support the systems and services that are integral to the operation of the University.
- Serve as the first line of client-facing support between the University’s community and the Information Services & Support department.
- Creation of ServiceNow tickets to escalate to other departments for issues outside of the scope of the Help Center
IT Service Desk | University of Massachusetts, Boston | 11/19 - 12/21
- Assisted users in account set-up, password resets, and other general IT Queries
- Creation of ServiceNow tickets for assistance outside the scope of baselevel service desk assistance
Lifeguard | Boys and Girls Club of Dorchester | 6/16 - 8/16
- Enforced rules of pool
- Taught swim lessons to kindergarten aged children
- Performed basic pool maininence (water testing, pool treating, and cleaning)
Referee Supervisor | Dorchester Youth Soccer | 4/16 - 4/20
- Supervised referees and maintained healthy relationships between coaches and referees
Referee | Dorchester Youth Soccer | 4/12 - 4/20
- Ensured safety of fields and players
- Offiiated games
- Diffused tensions between coaches, players, etc.
Landscaper | Casey Landscape Company | 6/17 - 8/20
- Assisted in landscaping duties (lawn mowing, trimming shrubs, weeding, mulching, patio construction, etc.
Camp Counselor | Leahy-Holloran Community Center | 6/15 - 8/15
- Took care of children aged 6 to 12, brought them to camp activities
English Department Praefect | Boston Latin School | 9/16 - 5/17
- Assisted English Department (Head of Department and teachers) in the transport, organization, and delivery of books and materials
Member, Keystone Club | Boys and Girls Club of Dorchester | 9/14 - 5/17
- Worked in community service activities around Dorchester and Boston
- Led Carepacks Drive, collecting food and goods to send to troops stationed overseas
Counselor In Training | St. Ann's Parish | 6/13 - 8/13
- Helped counselors lead activities, looked after kids aged 6-8
Python
- Skilled
HTML
- Familiar
CSS
- Familiar
UNIX/Linux Systems
- Skilled, use Arch/Manjaro/Fedora Linux regularly, with occasional use of Ubuntu and Raspbian as well
- Configured Raspberry Pi cluster for homelab purposes
Desktop Building
- Assembled three desktops for gaming and game streaming (2014, 2017, and 2020)
Data Input
- Familiar with transferring data over from paper logs to Quickbooks for accounting purposes
Community Management
- Officer and community manager in a World of Warcraft guild for most of college, dealt with quelling tensions between members and resolving conflicts.